Featuring Elton Thomas
Louisville Thoroughbred Society
October 27, 2026
4:00–5:30 PM
Louisville Thoroughbred Society
How can AI help a premium hospitality business make every guest feel like a regular?
Join Elton Thomas for a look at how cigar lounges can combine personal service with technology to strengthen loyalty, increase repeat visits, and grow revenue. Drawing on his hospitality experience, Elton will explore how guest preferences, purchase history, and connected sales and membership systems can power personalized recommendations, VIP experiences, and targeted outreach.
From helping guests find their next favorite cigar and bourbon pairing to automating follow-up, this session offers practical ideas for turning customer insights into memorable experiences. Hospitality operators, business owners, and AI enthusiasts will discover how technology can support the personal touch that keeps people coming back.
Featuring Elton Thomas
Louisville Thoroughbred Society
October 27, 2026
4:00–5:30 PM
Louisville Thoroughbred Society
How can AI help a premium hospitality business make every guest feel like a regular?
Join Elton Thomas for a look at how cigar lounges can combine personal service with technology to strengthen loyalty, increase repeat visits, and grow revenue. Drawing on his hospitality experience, Elton will explore how guest preferences, purchase history, and connected sales and membership systems can power personalized recommendations, VIP experiences, and targeted outreach.
From helping guests find their next favorite cigar and bourbon pairing to automating follow-up, this session offers practical ideas for turning customer insights into memorable experiences. Hospitality operators, business owners, and AI enthusiasts will discover how technology can support the personal touch that keeps people coming back.
